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Online Consultation

Healthcare at Home. With our paid online consultation system, you can share your questions with us. You can contact us by filling out our form or via WhatsApp.

What is the Online Consultation System?

The online consultation system is a paid service developed to answer your health-related questions without leaving your home, to enable home examinations when necessary, and to provide diagnostic and testing services from the comfort of your home. These services are offered as online consultations via WhatsApp with our primary care home health physician.

How is the Online Consultation Conducted?

After a preliminary consultation with our doctor who is voluntarily working during this period, you will be charged for any necessary examinations or home care services. No additional fees will be requested beyond this.

For more information, you can contact our call center or make an appointment.

444 54 33 APPOINTMENT

Purpose of Our Home Care Service as Lifemobil Home Health Institution

  • Home care service after surgery or injury aims to help the patient regain their previous state of health.
    In chronic illnesses, home care service supports the patient in living with their condition and aims to make daily life as comfortable as possible.
  • For elderly care, home care service meets your loved one’s needs in the comfort of their own home through services such as medication routines, regular home nursing, and caregiver support.
  • In cases of bedridden and disabled patients, home care service aims to provide the best possible care through caregiver support, personal hygiene assistance, home nursing, physical therapy, and at-home doctor visits, ensuring necessary medical support.

Advantages of Home Care Services

  • All treatment processes of the patient are managed under one roof.
  • It provides savings in terms of both time and cost.
  • Since your patient’s follow-up is managed by Lifemobil Home Health Institution, you receive 24/7 free consultation support.
  • As Lifemobil is also a part of Lifemed Hospital, necessary support is provided when hospital care is needed.
  • All medical needs of your loved one are monitored and fulfilled.

  • Fill out the form on our website to schedule an online video consultation or contact us via our call center at 444 54 66.

  • Let us schedule your appointment and determine a suitable time for the consultation. No fee is charged for this step.

  • Have an online video consultation with our doctor.

  • Based on the doctor’s evaluation, the consultation will either be concluded or a home visit will be arranged to provide you with home healthcare services. This step is charged based on the type of service provided.

What kind of device should I use for a video consultation?
You only need a device with a working camera and microphone, and a stable internet connection at a sufficient speed.

If my battery dies or the internet disconnects during the video consultation, can I continue later?
Yes, you can continue the consultation from where you left off, depending on the availability of the doctor.

What should I do if my doctor decides an examination is necessary during the video consultation?
Within the scope of our home healthcare services, our doctor and healthcare team can visit your address to carry out the examination.

What healthcare services can I receive at home?
As part of Lifemobil’s home health and care services, based on the evaluation during your consultation, our specialist doctors can provide examination services at your home.

  • 24/7 home care nursing

  • Infant blood testing at home

  • Infant training at home

  • IV therapy at home

  • Lab tests at home

  • Catheter replacement at home

  • Injections at home

  • Ozone therapy at home

  • Elderly care at home

What measures are you taking in response to the coronavirus?
During the ongoing Covid-19 pandemic, all consultations are carried out in compliance with isolation procedures.

What happens if I’m not available at the scheduled consultation time?
If you are unavailable or unable to answer your phone at the scheduled consultation time, no additional call will be made.

Does the service I receive include a follow-up period?
Yes, the follow-up period is 10 days.

Are video consultations recorded?
In accordance with the Personal Data Protection Law, none of the consultations are recorded by us. Additionally, recording the consultations is not legally permitted.

What if my doctor wants to see my test results during the video consultation?
You can send your test results via email to the doctor. Alternatively, you may take a clear photo of the results before the consultation and send it to us via WhatsApp.

Can a prescription be issued after a video consultation?
No, prescriptions cannot be issued as a result of the video consultation.

What hours can I receive a home examination following the consultation?
The service time is determined based on the evaluation of the physician and the availability of our healthcare team. If necessary, an ambulance can be dispatched, and our home care nurse is available to assist you 24/7.

Which cities and districts are covered by the online consultation and home healthcare services?
Lifemobil’s home health and care services cover all districts of Istanbul. For detailed information and to schedule an appointment, please complete our form. You may also contact us through our call center at 444 54 66.